Privacy Policy
1. Who We Are
Touchable AI is a personalized product company that creates AI-generated custom card products — including tarot decks, couples question card decks, and playing cards — featuring your face, designed with you in mind.
We are based in New York, NY. If you have questions about how we manage your data, contact us at hello@touchable.ai.
2. What Information We Collect
Contact & Order Information
Your name, email, shipping address, and any content you submit for product customization (such as photos).
Payment Information
Processed by trusted third-party payment processors. Touchable AI does not store your full card details on our servers.
Photo & Image Data
Photos you submit are used solely to create your order. We do not use your images for any other purpose without your explicit consent.
Usage Data
Non-personally identifiable information including:
Pages visited
Time spent on the site
Browser and device type
General navigation and interaction data
Communications
Any messages, questions, or feedback you send via email or contact forms.
We do not collect sensitive personal data, nor do we process financial or payment information on this website.
3. How We Use Your Information
To process and fulfill your orders
To create your personalized AI-generated card products
To communicate with you about your order, shipping, and support
To respond to your messages, questions, or requests
To improve our website, products, and customer experience
To analyze usage trends and product performance
To send order-related updates and, where you have opted in, marketing communications
Touchable AI does not sell, rent, or share your personal data with third parties for marketing purposes.
4. Photo & Content Usage
Photos and personal content you submit are used exclusively to generate your custom product. We do not:
Use your images to train AI models
Share your photos with third parties outside of order fulfillment
Retain your submitted photos beyond the period needed to complete your order and handle any related support requests
If you would like your images deleted, contact us at hello@touchable.ai.
5. Cookies and Analytics
We may use cookies or similar technologies to understand user behavior, enhance navigation, and improve performance. We may use tools such as Meta Pixel or Google Analytics to measure advertising and website performance.
You may disable cookies through your browser settings, though some parts of the site may not function properly if cookies are blocked.
6. Third-Party Services
We work with trusted third-party providers including payment processors, shipping partners, and advertising platforms (such as Meta). These parties only receive data necessary to perform their specific function and are not authorized to use your data for any other purpose.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
Access any personal data we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal data, where applicable
Withdraw consent for data processing where processing is based on consent
Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@touchable.ai.
6. Data Security
We implement appropriate administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. While we strive to maintain strong security, no online transmission or storage system can be guaranteed to be entirely secure.
7. Children's Privacy
Touchable AI's products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
8. Updates to This Policy
Touchable AI may update this Privacy Policy from time to time. Any modifications will be posted on this page with an updated "last revised" date. Continued use of the site after updates signifies your acceptance of the revised Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
hello@touchable.ai